How to Grow Your Installation Business
As an installer of quality windows, backed by TruFrame’s reputation, your installation business will likely achieve some success purely on reputation and word of mouth alone. But what do you do when you really want to grow your business? Here are our top tips for how to grow your installation business and thrive.
Communication is key to a successful business, between you and your staff and, of course, your clients.
Firstly, make sure each project is planned accurately and that all parties are aware of timescales. Information such as project risks and key contacts for issue cases should always be provided.
This is particularly important where clients are concerned. Managing expectations ensures open communication. As well as this, they will be more open with their concerns, meaning fewer surprises.
The benefit of strong communication is that it fosters relationships between your team and the client. In the long run, this helps you to complete projects on time and under budget. This, in turn, helps to reduce costs and generate further business.
This may sound obvious, but many important components of efficient project management are overlooked in the interest of haste. Failing to plan effectively at the front end of the job, can lead to work overrunning, costs mounting and client dissatisfaction.
To ensure projects run efficiently, before installing the windows, plan the project with a detailed timeline. Break down the job into small activities, providing deadlines and accountabilities against each activity. This helps you track the progress of the job and to take action when the project looks likely to overrun. It also helps to manage client expectations, providing a reference for the planned project duration.
You should also document all activity within the project, including any issues as they arise. Client communication should also be documented, ensuring disputes can be avoided. Ultimately, this will give you a solid reference for how to handle future projects.
Throughout the project, you should actively supervise your staff, making sure each activity within the timeline is completed by the deadline, providing support where issues arise.
Do the Job Right
If you want to cut costs and complete jobs more quickly, the first two points in this article will help. You should never cut corners in order to try and finish more quickly; a failed job will have a lasting impact on your reputation. Not only this, it could even lead to costly and damaging legal action.
By adopting these tips within your operating procedures, you will be able to better grow your business. By working more efficiently, you will also be reducing your bottom line, which means more profit for your business.
18th November 2020
How To Use Social Media in a Double Glazing Business
In recent times, social media has become an integral part of our everyday lives, the same can be said in business. Social media can be a valuable, cost-effective tool for businesses to market and promote their business to a wider audience, increasing their customer base and thus impacting sales. The double glazing or fenestration industry […]Read on
18th November 2020
How To Gather More Customer Reviews and Build a Reputation?
There are many factors that go into a customer’s decision when choosing a trusted window and door installer. One of these factors is recommendations from others about your business. What other people are saying about your business can have a drastic influence on a potential customers’ decision to hire you or not. Word of mouth […]Read on
22nd October 2020
How To Generate Referrals From Existing Customers
As a business, you have most likely invested money into marketing your business and the services you provide, to attract new customers, and ultimately increase sales. But marketing does always mean spending money directly on new customers. A bit of TLC to existing customers can pay dividends, not only in loyalty, but in generating referrals. […]Read on