Privacy Policy
1. Introduction
1.1. We are committed to safeguarding the privacy of this website and all other associated websites, including:
• www.doubleglazingnetwork.com
1.2. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
2. Credit
2.1. This document was created using a template from SEQ Legal (www.seqlegal.com).
3. How We Use Your Personal Data
3.1. In this, we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
3.2. We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and navigation paths. The source of the usage data is Google Analytics. The legal basis is our legitimate interests in monitoring and improving our website and services.
3.3. We may process your account data (“account data“), including your name, email address, postcode and telephone number. The source is you. The legal basis is performance of a contract between you and us.
3.4. We may process your profile data (“profile data“), including name, telephone number, email address and postcode. The legal basis is consent and our legitimate interests in administering our site.
3.5. We may process service data (“service data“), including name, telephone number, email address and postcode. The source is you. The legal basis is our legitimate interests in proper administration of our services.
3.6. We may process publication data (“publication data“) for content you post, for the purpose of enabling publication. The legal basis is our legitimate interests in administering our site.
3.7. We may process enquiry data (“enquiry data“) when you submit queries; legal basis is our legitimate interests in administering our business and marketing relevant products.
3.8. We may process transaction data (“transaction data“) for purchases you make, including contact and transaction details. The legal basis is performance of a contract and our legitimate interests in record-keeping.
3.9. We may process notification data (“notification data“) when you subscribe to email notifications. The legal basis is performance of a contract.
3.10. We may process correspondence data (“correspondence data“), including content and metadata from your communications. The legal basis is our legitimate interests in administering communications.
3.11. We may process personal data for legal claims; legal basis is our legitimate interests in protecting legal rights.
3.12. We may process data you provide via our websites for our legitimate interests in protecting legal rights.
3.13. We may also process data to comply with legal obligations or to protect vital interests.
3.14. Please do not supply any other person’s personal data unless prompted to do so.
4. Providing Your Personal Data to Others
4.1. We may disclose your personal data to any member of our group of companies where reasonably necessary for the purposes set out above.
4.2. We may disclose your data to our insurers and professional advisers for insurance, risk management and legal advice.
4.3. We may disclose your contact details to suppliers where reasonably necessary to deliver a requested service.
4.4. We may disclose enquiry data to third-party suppliers; each acts as a data controller for its use, and will supply its own privacy policy.
4.5. We may disclose data to comply with a legal obligation or to protect vital interests.
5. Retaining and Deleting Personal Data
5.1. We retain personal data only as long as necessary for its purpose.
5.2. Personal data will be retained for 18 months from supply, after which it will be deleted.
5.3. If retention periods cannot be predetermined, we will determine them based on the service requested.
5.4. We may retain data to comply with legal obligations or protect vital interests.
6. Amendments
6.1. We may update this policy by publishing a new version on our website.
6.2. You should check this page occasionally for changes.
6.3. We may notify you of changes by email.
7. Your Rights
7.1. Your principal rights under data protection law include:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8. About Cookies
8.1. A cookie is a file containing an identifier sent by a web server to a browser and stored by the browser.
8.2. Cookies may be “persistent” or “session” cookies.
8.3. Cookies do not typically contain personal data, but stored data may be linked to cookie information.
9. Cookies That We Use
9.1. We use cookies for:
(a) authentication – session cookies;
(b) status – session cookies;
(c) security – permanent cookies;
(d) advertising – permanent cookies;
(e) analysis – session and permanent cookies;
(f) cookie consent – session and permanent cookies.
10. Cookies Used by Our Service Providers
10.1. Our service providers use cookies on your computer when you visit our website.
10.2. We use Google Analytics to analyse site use. Google’s privacy policy: www.google.com/policies/privacy/
11. Managing Cookies
11.1. Most browsers allow you to refuse or delete cookies; methods vary by browser and version:
• Chrome
• Edge
• Safari
• Firefox
• Opera
11.2. Blocking all cookies will negatively impact usability.
11.3. If you block cookies, some features will not work.
12. Data Protection Officer
12.1. Our Data Protection Officer can be contacted at: GDPR@truframe.co.uk.