Humberside Glazing
Success Story
“The business has changed quite dramatically since working with TruFrame. We've become a lot more professional. We're a lot more efficient and we deliver a high-quality product in a timely and efficient manner. I think that's the key to running a successful installation business.
If you're thinking of becoming a TruFrame partner, absolutely - it's the best thing you could possibly do.”
Leah Parkinson - Director, Humberside Glazing
What brought you to TruFrame?
"So one of the major issues that we faced as an installation business is ensuring that we receive quality products that are delivered on time to ensure that all installations run smoothly. We chose to partner with TruFrame, due to the fact that they deliver a very high-quality product and it's a consistent product every time that they deliver it."
"The other thing they've got is live tracking. When I place that order in the system, I know exactly when that product is going to arrive, so that I can plan my installation schedule accordingly. The quality of TruFrame products and service is absolutely exceptional."
How have you found working with TruFrame?
"The aftercare support for our clients is fantastic. At the click of a button, I know exactly what job it was and I can get the parts pretty much instantaneously for them.
The Customer Portal is really useful from the start of a job right through to job completion. You can see where the order is in process, whether it's in production, and what date it's actually going to be delivered."
"They have a fantastic technical team and their knowledge is outstanding. So, if there are complex installations, they're at the end of the phone to offer that technical advice. It's a hand-held approach, where they can ensure that you have everything you need every time."
What’s the best thing about working with TruFrame?
"The products TruFrame supplies are high-quality and consistent every time. It isn’t just a product, it’s everything you need from a partner to grow a successful business.
Anything that you need - you just have to pick up the phone and ask and they will deliver it to you to ensure that we can run a successful business."