Panoramic Window Company

    Success Story

    "Everything from TruFrame is done on a personal level, there’s not many places you can go to a company as big as TruFrame and meet the directors. It’s nice that it’s a family run business and what makes them stand out is how they value you as a customer in general and don’t treat you as just a number."

    Jarred Grimble - Director, Panoramic Window Company

    What brought you to TruFrame?

    "At Panoramic, we value ourselves on providing good products at a good price for our customers and we can’t provide a good service to our customers without a good supplier to ourselves. We needed reliability and support from our supplier. That is why we came to TruFrame, we were looking for a reliable company that could offer all of the services we were looking for under one umbrella."

    "The onboarding process was seamless. Chris made a point to come down every week for the first 12 weeks to ensure that everything was running smoothly. If there was anything we had questions on, he would iron them out for us and provide a solution. In terms of the actual onboarding process itself, it’s perfect, you couldn’t ask for it to go any better."

    How have you found working with TruFrame and how have they helped you?

    "With the day-to-day running of the business, TruFrame helps no end, mainly through the customer portal. Access to that is invaluable to us because we need to know when a job’s coming in or what date something is being delivered.

    It’s brilliant, every frame, every item comes with a QR code. You just scan the QR code with your phone and it brings up everything about that item as well as the part numbers, so if you have an issue you can go straight to customer care and they can supply a replacement."

    "The Liniar window that TruFrame manufactures is second to none. It’s an easy sell because as soon as they hear the word Linar, they already know it’s a good brand. But paired with TruFrame’s quality and effort that goes into manufacturing, nobody else is doing that."

    What’s the best thing about working with TruFrame?

    "The best thing about working with TruFrame is the reliability and the product itself. At the end of the day, your raw product is the main thing. If the product is right, everything else falls into place, but the support that comes with that from TruFrame is another layer on top of that."