News

Don’t be let down by cowboy Window Suppliers

We’ve all heard of the term cowboy builders. Often when a job goes wrong, or there are significant delays to delivery, the blame falls to the builder or installer. However, there are often factors outside of your control causing these issues.

In our experience, a concerning number of installers and fitters turning to TruFrame have experienced issues with their previous suppliers. Being left out in the cold at key moments. In this article we’ll go over some of the ways in which cowboy suppliers have caused havoc for our trusted partners and how TruFrame can help.

Where are my windows?

We hear stories of late delivery far too often. It’s one thing having to delay at the start of the job, due to a slow supplier. Having to halt construction in the middle of a job is far more problematic.

Leaving a customer with gaping holes in their homes is not something any installer wants to deal with. Not only does it damage your relationship with that customer, but can also lose you money through labour costs.

At TruFrame on time delivery is a core tenet of our process for outstanding service. This includes our 24 hour turnaround on quotations, so you can get moving without delay.

Damaged goods

Window and door frames arriving on site damaged is another all too common issue. Crushed or warped frames, cracked glass, we’ve heard it all. You would hope that ensuring your frames are as safe and secure as can be, would be a primary concern for any supplier. Unfortunately, that’s not always the case. You’ve probably had to grimace once or twice at valuable frames arriving strapped down to the back of a flatbed truck.

TruFrames specialised fleet of delivery vehicles do away with any concerns over product safety. Your frames are in expert hands and for larger orders we even provide two drivers, meaning we can handle all of the offloading for added peace of mind.

Poor construction

Another problem many of our clients have experienced in the past is poor build quality. Perhaps less obvious at the time of installation a poorly constructed set of windows or doors can begin to fail far quicker than their expected life would suggest. Finishing and joint strength stand out as key concerns, which are often overlooked. This is often viewed as a fault with the installer, but we know that’s not the case. The TruFrame process sees that each and every frame we produce is hand finished and rigorously inspected for build quality ensuring precision and quality, every time.

We take great pride in being one of the UK’s most trusted uPVC window suppliers and we invest heavily into making sure we provide unbeatable service and ultimately unbeatable uPVC windows and doors.

If you would like to join the TruFrame family and become one of our trusted installers, get in touch now!

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