Minimising delays and improving customer satisfaction

Customer satisfaction is one of your most important assets as an installer of windows and doors. Word of mouth is a powerful marketing tool for your business. So it’s important that your customers want to recommend you to others. Improving customers satisfaction is one of the best ways you can do this.

Unavoidable delays to installations are often a cause for concern. However, there are a few things you can do as an installer to limit those delays and limit their impact on the customer.

Use a reputable and reliable supplier

Perhaps the biggest cause of delays is the failure of delivery from your supplier. This is frustrating for you as an installer, and for your customer, who will hold you responsible. TruFrame are committed to customer service and to upholding your promise to your customer, so limit these delays by choosing TruFrame to supply your windows and doors.

Be open and honest about timescales

A mistake often made is over-promising at the start of a job in order to appease their customer. Provide your customer with a detailed, and realistic, production plan. This way you can ensure they are aware of the expected job length. Be sure when developing your plan that you account for any likely delays and make your customer aware of these so there are no surprises along the way.

Make your customers aware as soon as a delay emerges

If you think you might be delayed, make your customer aware immediately, whatever the cause of the delay. In the case of a delay, give your client adequate time to make new arrangements. This will help to reduce the stress and disruption. This post on Customer Service will provide you with more vital information in ensuring your customer remains happy throughout the installation process.

Keep a record of all delays

It’s important that you learn from any unexpected delays in order to prevent future occurances. By keeping an accurate record, you can identify any errors of judgement. For instance, scheduling around bad weather – or patterns starting to emerge. Think of ways you could have overcome these issues and their impact on the customer and then be sure to account for them on the next job.

When installing windows and doors, it is important that you maintain your reputation in order to continue to generate more work. So be sure to choose a supplier that values your reputation as our own and consider TruFrame for your windows and doors.

19th September 2019

uPVC Window Security Locks: Everything you need to know about TruFrame’s Focus on Security

Although uPVC is best-known for its energy efficiency, one of the key factors homeowners also consider when upgrading their windows and doors is security. The security of our uPVC windows is something we take very seriously and is a big part of our process when manufacturing our products. After all, if the window you’re installing […]

Read on

8th August 2019

Window Scrappage Schemes: Everything you need to know

There is much debate regarding window scrappage schemes in the double glazing industry at the moment and TruFrame wants to address this hot topic to make sure you (and your customers) aren’t being misled. In this article, we will address some of the most important and pressing questions a lot of people have regarding the […]

Read on

24th July 2019

Tru support: delivery and handling

TruFrame supports you and your business every step of the way.  From the moment products are ordered, right up to the delivery of these orders, our installers rely on us to supply their business with high-quality uPVC products that support their high-quality service. Having been working with trade organisations for over 25 years, we’ve listened […]

Read on