Minimising delays and improving customer satisfaction
Customer satisfaction is one of your most important assets as an installer of windows and doors. Word of mouth is a powerful marketing tool for your business. So it’s important that your customers want to recommend you to others. Improving customers satisfaction is one of the best ways you can do this.
Unavoidable delays to installations are often a cause for concern. However, there are a few things you can do as an installer to limit those delays and limit their impact on the customer.
Use a reputable and reliable supplier
Perhaps the biggest cause of delays is the failure of delivery from your supplier. This is frustrating for you as an installer, and for your customer, who will hold you responsible. TruFrame are committed to customer service and to upholding your promise to your customer, so limit these delays by choosing TruFrame to supply your windows and doors.
Be open and honest about timescales
A mistake often made is over-promising at the start of a job in order to appease their customer. Provide your customer with a detailed, and realistic, production plan. This way you can ensure they are aware of the expected job length. Be sure when developing your plan that you account for any likely delays and make your customer aware of these so there are no surprises along the way.
Make your customers aware as soon as a delay emerges
If you think you might be delayed, make your customer aware immediately, whatever the cause of the delay. In the case of a delay, give your client adequate time to make new arrangements. This will help to reduce the stress and disruption. This post on Customer Service will provide you with more vital information in ensuring your customer remains happy throughout the installation process.
Keep a record of all delays
It’s important that you learn from any unexpected delays in order to prevent future occurances. By keeping an accurate record, you can identify any errors of judgement. For instance, scheduling around bad weather – or patterns starting to emerge. Think of ways you could have overcome these issues and their impact on the customer and then be sure to account for them on the next job.
When installing windows and doors, it is important that you maintain your reputation in order to continue to generate more work. So be sure to choose a supplier that values your reputation as our own and consider TruFrame for your windows and doors.
2nd April 2019
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