Minimising delays and improving customer satisfaction
Customer satisfaction is one of your most important assets as an installer of windows and doors. Word of mouth is a powerful marketing tool for your business. So it’s important that your customers want to recommend you to others. Improving customers satisfaction is one of the best ways you can do this.
Unavoidable delays to installations are often a cause for concern. However, there are a few things you can do as an installer to limit those delays and limit their impact on the customer.
Use a reputable and reliable supplier
Perhaps the biggest cause of delays is the failure of delivery from your supplier. This is frustrating for you as an installer, and for your customer, who will hold you responsible. TruFrame are committed to customer service and to upholding your promise to your customer, so limit these delays by choosing TruFrame to supply your windows and doors.
Be open and honest about timescales
A mistake often made is over-promising at the start of a job in order to appease their customer. Provide your customer with a detailed, and realistic, production plan. This way you can ensure they are aware of the expected job length. Be sure when developing your plan that you account for any likely delays and make your customer aware of these so there are no surprises along the way.
Make your customers aware as soon as a delay emerges
If you think you might be delayed, make your customer aware immediately, whatever the cause of the delay. In the case of a delay, give your client adequate time to make new arrangements. This will help to reduce the stress and disruption. This post on Customer Service will provide you with more vital information in ensuring your customer remains happy throughout the installation process.
Keep a record of all delays
It’s important that you learn from any unexpected delays in order to prevent future occurances. By keeping an accurate record, you can identify any errors of judgement. For instance, scheduling around bad weather – or patterns starting to emerge. Think of ways you could have overcome these issues and their impact on the customer and then be sure to account for them on the next job.
When installing windows and doors, it is important that you maintain your reputation in order to continue to generate more work. So be sure to choose a supplier that values your reputation as our own and consider TruFrame for your windows and doors.
20th March 2020
Continuing Business During Coronavirus Pandemic
As the Coronavirus (COVID-19) pandemic continues, it can seem like an uphill battle to continue business during these challenging times. With people self-isolating to avoid the virus, and others holding back their spending due to economic uncertainty, it can be difficult to continue business in the fenstration industry. But it doesn’t mean that business can’t […]Read on
24th February 2020
Choose Made in Britain to entice customers
After December 2019’s general election, the United Kingdom voted the Conservative party to remain in government, this time taking the majority of seats. But in reality, this was more than just a normal general election, overshadowing this election was Brexit. This election was the deciding factor in how Brexit would proceed in 2020. The Conservative […]Read on
24th February 2020
CERTASS survey: Product quality is the most important factor in choosing a window or door installer
In a recent survey carried out by CERTASS, it was found that the key factor (when choosing a window or door installer) is simply the quality of the product. Whilst some of you reading this may be surprised to hear that product quality beats price, we think it’s a good indicator that (if you install […]Read on